If you need to contact someone on the Kindle customer service team at Amazon.com, you have five options. Each is relatively simple and outlined below:
Contact Kindle customer service by chat
To begin a chat with Kindle customer service, you will need to:
- Log in to Amazon.com,
- Visit Amazon’s support page
- Select “Kindle, Fire or Alexa Device”
- Choose your device type
- The next two screens will ask you to choose an issue, choose any issue you want
- You will see an answer to your issue with a button at the bottom that says, “I need more help” Click that button.
- You will see a screen that offers you chat or a phone call. Select the chat option and a window will open, where you can chat with customer service.
You will begin by chatting with a chat bot, but you can eventually get past the robot and chat with a human in customer service who can resolve your issues.
Kindle customer service phone number
You can contact Amazon by phone at 1-888-280-4331. This is the main customer service line and you can be routed to a Kindle customer service expert. (Note: Amazon is not taking support calls during the Covid-19 pandemic as many of their call centers are closed.)
Have Amazon call you
- Log in to Amazon.com,
- Visit Amazon’s support page
- Select “Kindle, Fire or Alexa Device”
- Choose your device type
- The next two screens will ask you to choose an issue, choose any issue you want
- You will see an answer to your issue with a button at the bottom that says, “I need more help” Click that button.
- You will see a screen that offers you chat or a phone call. Select the phone call option.
- Enter your phone number for an immediate call back.
Contact Kindle support by email
If you want to contact Amazon by email, be aware that they take 48 hours or longer to respond. For account and billing issues the email is cis@amazon.com. For general issues email primary@amazon.com.
Contact Amazon via Twitter or Facebook
If you want to attempt to contact Amazon via social media, you can comment or direct message them via Twitter or Facebook. This option is great if you want to give them praise or air a grievance, but you are not likely to get a customer service issue resolved via social. Nonetheless, here are the Amazon’s social accounts:
Twitter
Amazon customer service: https://twitter.com/amazonhelp
Amazon Kindle: https://twitter.com/AmazonKindle
Facebook
Amazon: www.facebook.com/Amazon
Kindle: https://www.facebook.com/kindle/
Instagram
Amazon: https://www.instagram.com/amazon/
Kindle: https://www.instagram.com/amazonkindle/
Amazon & Kindle self service links
Here are some other quick links that can solve your issues without contacting customer service. You will need to login to Amazon to access these pages.
Check on an order
Returns & Refunds
Manage Kindle content & devices
Get help with Amazon Prime
Update your Amazon payment info
Adjust Amazon account settings
